Frequently Asked Questions
Everything you need to know about your global connectivity
What is an eSIM and how does it work?
An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM. You simply scan a QR code to install the data profile.
When should I install my MicroEsim data plan?
We recommend installing your eSIM on the day of travel or one day prior. Most plans activate automatically upon connecting to a supported local network at your destination.
How do I receive my eSIM after purchase?
Your eSIM QR code and installation instructions are delivered instantly to your registered email address as soon as your payment is confirmed.
Is my smartphone compatible with MicroEsim?
MicroEsim works with most carrier-unlocked devices released after 2018, including iPhone XS and newer, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer.
Can I use my physical SIM and MicroEsim at the same time?
Yes, most modern smartphones support Dual SIM technology, allowing you to keep your original physical SIM active for calls/SMS while using MicroEsim for affordable roaming data.
What is your refund policy for digital products?
We offer a full refund if the eSIM cannot be installed or used due to a technical error on our part. Please contact support before your trip ends to initiate a troubleshooting or refund request.