Returns & Exchanges
At MicroEsim, we strive to ensure your digital connectivity is seamless, offering a flexible return policy for unused eSIM profiles within 30 days of purchase. Because our products are digital, refunds are typically processed instantly once we verify the activation status of your plan.
Verify Eligibility
Ensure your eSIM has not been activated or scanned, and that your request is submitted within 30 days of the original transaction.
Submit Request
Contact our 24/7 support team via the help dashboard with your order number and the reason for your refund or exchange.
Technical Audit
Our system will perform a quick check to confirm the digital profile remains uninstalled and the data balance is at 100%.
Receive Refund
Once approved, the funds will be credited back to your original payment method, or a replacement eSIM will be issued to your email immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing